Versand

Last updated: September 22, 2026

Thank you for shopping with Hooetoon. We are committed to delivering your order safely and keeping you informed throughout the shipping process.

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During peak seasons, promotions, or periods of high order volume, processing may take slightly longer.

ESTIMATED DELIVERY TIME

Standard delivery typically takes 7–15 business days after your order has been processed.

Delivery estimates are not guarantees. Delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, and other circumstances outside our control.

SHIPPING CONFIRMATION AND TRACKING

When your order ships, you will receive a confirmation email containing tracking information when available. Please allow up to 48 hours for tracking updates to appear after the carrier receives the package.

SHIPPING ADDRESSES

Please review your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible at william@hooetoon.com.

We cannot guarantee that an address can be changed after an order has entered processing. Hooetoon is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Customs clearance procedures may also affect delivery times.

DELAYED, LOST, OR DAMAGED PACKAGES

If your tracking information has not updated for an extended period, or if your package arrives damaged, please contact us at william@hooetoon.com. Include your order number and clear photographs of any damage when applicable.

If a package is marked as delivered but cannot be found, please first check with household members, neighbors, the delivery location, and the carrier. Contact us if you still cannot locate the package.

MULTIPLE SHIPMENTS

Items from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates. You will not be charged additional shipping fees because an order is divided into multiple shipments.

CONTACT US

If you have questions about shipping or delivery, please email us at william@hooetoon.com. Include your order number so we can assist you efficiently.