Refund policy

Last updated: September 22, 2026

We want you to be satisfied with your purchase from Hooetoon. Please review the following policy before requesting a return.

30-DAY RETURN PERIOD

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received. It must also include its original packaging, labels, accessories, and proof of purchase.

HOW TO REQUEST A RETURN

Before returning any item, please contact us at william@hooetoon.com and include:

Your order number
The item you wish to return
The reason for the return
Photographs showing the item’s condition, when applicable

Returns sent without prior authorization may not be accepted. If your return is approved, we will provide return instructions and the appropriate return address.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs when returning an unwanted item, an incorrectly selected item, or an item that does not fit their personal preferences.

If an item is defective, damaged upon arrival, or different from what was ordered, please contact us before returning it. After reviewing the issue, we will provide an appropriate solution and cover reasonable return shipping costs when required.

Original shipping charges are non-refundable unless the return is the result of our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at william@hooetoon.com with your order number and clear photographs of the item and packaging.

We will review your claim and, when approved, arrange a replacement, refund, or another appropriate solution.

NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, certain opened, used, washed, or personalized products cannot be returned unless they are defective or damaged upon arrival.

Gift cards, clearance items marked as final sale, and items returned more than 30 days after delivery are also non-returnable.

Please contact us before purchasing if you are unsure whether an item is eligible for return.

EXCHANGES

The fastest way to receive a different item is to return the original item after receiving return authorization and place a new order separately.

REFUNDS

We will inspect your return after it is received. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process and display the refund after it has been issued. Processing times vary between financial institutions.

If more than 15 business days have passed since your refund was approved, please contact us at william@hooetoon.com.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation or modification after an order has entered processing or has been shipped.